Takasima® Privacy Policy
Takasima® brings lifestyle fitness to your home. Every equipment of Takasima® is designed with our customers in mind using the latest state-of-the-art technology. Takasima® products are fast moving on the Internet. Our focus to make shoppers convenient with good security to shop at the comfort of their time. We have design our business model around the Internet for all our on-line shoppers. What that means is that you are secured all transactions are handled by our Internet professionals. We respect and are committed in protecting your privacy. Takasima® maintains an open communication with our customers. Takasima® Privacy Policy will allow you to know how your personal information is processed and explains data collection and method of practices throughout our site.

Product Suitability
The products displayed on the Website are designed for home use and they carry home-use warranty unless stated otherwise. Equipment purchased from our Website and used in a non-domestic environment will render the warranty null and void unless the equipment description specifically states that it is suitable for commercial use.

If you plan to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please get in touch with our Commercial Department at maria.takasima.com.my, who will advise you on usage and suitability.

All new equipment sold by Takasima Health-Mart Sdn. Bhd. is covered by a 1 year parts and labour cost warranty for domestic use only, (excluding consumable parts). Warranty on light commercial or full commercial equipment varies, please contact our sales department to clarify the warranty status on individual equipment. For more information, please contact 1300 88 4444 or email to customercare@takasima.com.my

If an equipment becomes faulty, please contact us by stating your full name, contact number, brand and model number on your equipment, serial number and a brief description of the fault. We shall either arrange to send a part for the customer to replace, send an engineer to site, or ask for the goods be returned to our warehouse. No goods will be accepted into our warehouse without authorization from Takasima Health-Mart Sdn. Bhd. We shall then repair and deliver the goods back to the customer at our expense.

Please note that all equipment is warranted for use in Malaysia only. Under certain circumstances, we may extend the warranty to cover parts and or labour out of Malaysia, or we may offer a ‘back-to-base’ labour warranty. For further information, please contact us prior to purchase.

Extended Warranty
All warranties are subjected to the same terms and conditions as the original manufacturer warranty.

Data Protection
All customer information will be treated under the terms of the Data Protection Act. We shall not pass on your details to other companies. We shall undertake to inform you of new and interesting products and services offered by Takasima Health-Mart Sdn. Bhd from time to time.

Complaint / Feedback
Takasima Health-Mart Sdn. Bhd. treats our customers’ feedback seriously and we shall endeavor to offer you the best possible service available at all times.

Takasima Health-Mart Sdn. Bhd. endeavors to keep product information as up-to-date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold.

While every effort is made to provide accurate and up to date information, Takasima Health-Mart Sdn. Bhd. cannot be held responsible for any errors or omission on our website or brochures.

While every care has been taken to ensure that this website is virus-free, Takasima Health-Mart Sdn. Bhd. accepts no liability for any damages caused by computer virus as result of using this website.

Order and Delivery
Although Takasima Health-Mart Sdn. Bhd. endeavours to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing error is discovered on the order, we shall contact you and ask you whether you wish to cancel your order or continue the order at the correct price, or notify you that we have cancelled your order. We shall not be obliged to supply goods at the incorrect price.

For certain equipment, information concerning stock availability is not available on the Website. If you order equipment which are not available from stock, we will contact you by e-mail and you will have the option to wait until the equipment are available, or cancel your order in accordance with our cancellation and return policy. In the event your order is cancelled, we will refund you any payment already collected from you in respect of that order, in accordance with our cancellation and return policy.

After submitting an order to us we shall send you an email order acknowledgment with your order number and details of the equipment that you have ordered. Please note this email is an acknowledgment of order and is not an acceptance of your order.

All orders made by you through the Website are subjected to acceptance by us. We may choose not to accept your order for any reason and will not be held liable to you or to anyone else under those circumstances.

Any email or other electronic acknowledgment by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Return and Exchange
  • Goods sold are STRICTLY not refundable and not exchangeable UNLESS under the following circumstances, for which the goods may be only exchanged:
    (a) Manufacturing defects;
    (b) Items damaged during delivery; or
    (c) Non-conforming items delivered.

  • Terms for Exchange:
    (a) You have to inspect the Products upon receipt of the goods.
    (b) You have to send back the Notice of Non-Conforming or Damaged Products within 3 days from the date of receipt of the Products to (service@takasima.com.my), failing which the Products will be deemed to be received in good condition.

    The Notice of Non-Conforming or Damaged Products should include the following particulars:
    **Sales Order Number :
    **Name of Purchaser :
    **Address :
    **Telephone Number :
    **Residence :
    **Mobile :
    **Particulars of Non-Conformity/Damage:

    A picture clearly showing the Non-Conformity/Damage should be sent together with the Notice of Non-Conformity/Damage. Any notice with incomplete information will not be entertained.

  • After your notification has been verified which normally takes 5 Business Days, the Company will notify you of the mode of exchange i.e. either by Mail or exchange at a Takasima outlet.
    (a) Exchange By Mail
    You have to pack and mail the items in original condition (not worn or used) with complete labels and tags at your own expenses to the following address:

    Takasima Health-Mart Sdn. Bhd.
    PMT 1117, Jalan Perindustrian Bukit Minyak 18,
    Penang Science Park,
    Taman Perindustrian Bukit Minyak,
    14100 Simpang Ampat, Penang.

    You are advised to return the Products via a traceable courier. A replacement will be sent to you within 14 working days after the receipt of the Products to be exchanged.

    (b) Exchange In a Takasima Outlet
    Exchanges can only be done in pre-selected Takasima outlets. Exchanges have to be made within 14 days from the date of notice of exchange.

  • Should the Products to be exchanged is out of stock, the exchange period will be extended to 30 days from the date of notice of exchange; otherwise the Company will refund the money to you. Monetary refund will be based on amount after deduction of our cost of delivery, administration charges, etc where is necessary.

Takasima uses cookie technology on its website. Takasima may use a temporary session cookie to enable you to use its site effectively. These temporary cookies will be eliminated when you exit your browser. Another cookie can be stored on your computer by your browser. When you log in, this type of cookie tells Takasima whether you have visited the Takasima site before or whether you are a new visitor. The cookie does not collect any information about you or provide Takasima with any means to contact you. Takasima will use the cookie to identify the site features in which you show the greatest interest so that Takasima can provide more of what you want to see.

IP Addresses
Every computer (or network) has a unique IP address. It's what makes the Internet work. Most web servers (including ours) collect IP addresses in their access logs as part of statistical reporting for the site owner. Additionally, Takasima® collects your IP address during the checkout process, but only as part of our overall fraud prevention program.

Security & Technology
Takasima® uses Secure Sockets Layer (SSL) technology with a 128-Bit encryption. This technology is used by banks and guarantees highest safety standards. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. All personal information you provide during checkout is encrypted in transmission, preventing it from being see by hackers.

Personal Information Security
We only need your personal information when you place an order with us. It is required for us to deliver the products to your door step. The information required is your name, billing & shipping information, credit card details, and email address.

Other personal data required to process your order may include the following :
  • Personal Identity Details - Name, NRIC number, designation, company company and signature).
  • Contact Details - Delivery address, mobile number, email address and fax number.
  • Financial Details - Credit card details and/or bank account number.
Your Personal Information will be used to :
  • Provide you with publications that you have chosen to subscribe to.
  • Deliver notices and provide services that are relevant to your subscription.
  • Respond to your enquiries.
  • Invite you to our events.
  • Convey to you the latest information regarding your subscription via SMS notifications.
  • Conduct market surveys and trend analysis.
  • Deliver gifts or other complimentary products and services if available.
  • Prepare accounting, auditing and taxation works.
  • Carry out administrative work.
  • Investigate complaints and suspected suspicious transactions.
With your consent we will use your personal information to send you promotions and event notifications related to our products, services and business partners.

If you do not wish your personal information to be utilized for such communications, or if you changed your mind on a previous consent, please contact us at yourprivacy@takasima.com.my. Your latest written instructions to us will prevail at any given time.

Your information is pertinent to us. Without it, we will not be able to keep a complete record of information and this will affect our ability to accomplish the above stated purposes.

Personal Data Protection Notice For Existing Individual Subscribers
By acknowledging this notice, your consent to Takasima Health-Mart Sdn Bhd processing personal data that you have provided to us in the Subscription Form, or any other forms or documents provided to us.

Disclosure of information
We may disclose your personal data to the following parties(including those overseas):
  • Agents and service providers who provide services relating to the purposes for which the personal data is collected, including data processing services.
  • Any person, who is under a duty of confidentiality who has undertaken the responsibility to keep such data confidential.
  • Other parties, in respect of whom you have consented to the disclosure of your personal data.
We WILL NOT disclose your Personal Information to unaffiliated third parties without your consent. However, we may disclose your Personal Information in good faith, if such an action is necessary to comply with any government or law enforcement agency requirements, court orders or legal processes, or if required by law.

Accountability & Responsibility
Any information we collect during the course of business is maintained in the strictest confidentiality. Though we may from time to time send you information related to fitness and health, we will never give or sell your personal information to parties outside Takasima®.